What’s the easiest way to contact Movers Penang?
Get your quote for free by calling or sending us an email and get your questions answered and to book s specific service. Our team will get in touch to schedule a site survey if you are ready to partner right away.
What will be the next step after I have submitted my enquiry?
You will receive an email from us within 48 hrs corresponding to your enquiry. We can also get on a call with you to discuss all the aspects and your concerns. If you confirm to book a particular service, we will send you an invoice within 48 hrs along with a confirmation email.
What can I do at my end to speed up or facilitate the moving process?
Here’s what can be helpful if you do it well in advance.
– Pack your items well before time with boxes properly tagged even room wise
– If possible, sort the boxes according to weight – heavier one at the bottom lighter one on top
– Ensure all the appliances and household items are dry and clean
– Bubble wrap delicate items or keep them between cushions, pillows or towels to avoid breakage
Is it possible to cancel or reschedule my booking?
Yes, you can cancel your booking altogether or reschedule your move 7 days prior the day shifting is scheduled. If you inform us otherwise, cancellation/rescheduling cost will be applicable.
What to do if I am not satisfied with your services?
Our ultimate aim is customer satisfaction and we do everything to keep you delighted throughout the process. If for any reason, you are dissatisfied you can share your feedback by call us or email us at enquiry@moverspenang.com.my
Do you cater to special moving requests such as overnight or express moving services?
Unpredictable occasions do occur and we are well aware of it. If you have to move over a weekend or at a short notice like within 48 hrs, contact us and we will make it work.
How do I make the payment?
Right now we only accept bank deposits. We ask you to pay 50% upfront and the remaining upon reaching your final destination.